Amanyara

This is a resort with unmatched beauty, no question. The beach, the water, the beauty, the privacy. However, there really is only one restaurant. You can either eat on the beach or up by the pool/main restaurant and the food is just ok. If you are someone that likes variety in food and experiences, then more than a weekend or a long weekend is WAY too long. For the money you pay per night, it's not worth it. If you are paying for the privacy and seclusion factor, this is for you; hands down! If you want amazing food, an amazing vibe, and and different experiences, this is not for you. We stayed at the resort for 5 nights and spent a ton of money and in my opinion it was way too long and way to much money to spend on a spa vacation. I enjoyed the beauty of this place ,however, for the money, we could have had experienced a ton of other things.

Amanyara Notes NOTE**We stayed April 2021** This was our first COVID19-era, vaccinated vacation celebrating our delayed honeymoon post Zoom-wedding a year ago. PROS: Stunning resort, design, rooms, aesthetic balance and location away from any other areas. Truly felt secluded in a luxury property. Every view over the water and on the property is spectacular. The staff with few exceptions were beyond friendly and attentive. The beach and pool crew, the dining and bar staff were very pleasant in providing service. Beach was phenomenal, we spent every day there, easy access, crystal clear blue water. Included access to SUPs, Hobie cats, snorkeling gear. Relatively tame surf. Food quality was high even if not particularly expansive in choices. Wine selection was great as well, kudos to Winnie the somm on site who is extremely knowledgeable. No way around it, expect to pay 8-10x retail for wine. We had a cove pavilion and this was probably the best room setup and view right on the water we have ever experienced. We were able to walk to the rocky point and watch the sunset with drinks in hand every evening, as well as lounge under the umbrella on our own private deck. The room is simple, comfortable, has electronic shades, strong consistent WiFi, and an auto-toilet that pampers your a_ _! Pool was spectacular though we did not spend much time there, service was better here compared to beach during day. Excellent in-room dining, very fast, great menu, polite and always went out of their way, No tipping expected due to the frankly exorbitant service fee, though felt compelled to drop a cash tip here and there mostly at beach or bar. CONS: For this high-end daily charge, with the added service fee and T&C ‘tax’, and compared to other Aman resorts, the total personalized service and custom attention to detail fell short. House keeping was lacking, they did minimal to straighten up and frequently did not change-out dirty glasses or restock soft drinks etc. in the room There was no customer service ‘memory’ here, for example we asked for ice in our room every evening, and it never occurred to just have it there waiting for us this is just one minor lack of attention to detail that was barely present at all. Similar to dining preferences, etc. Additionally at times the staff seemed ‘annoyed’ at our requests, and we heard similar from other guests. Quite simply, Aman and this property in particular are among THE most expensive international resorts and it should be an expectation that the level of personal service is at the highest level. We are in no way prima donnas, but at this level of luxury, it is table stakes. Interesting, we had a similar customer experience at COMO Parrot Cay, top notch luxury, falling short of that personalization that truly sets some brands apart. (Maybe we are the problem with such high expectations...however this sentiment was shared among the other guests we interacted with or overheard) Spa was ‘ok’,

This hotel is over the price, we stayed at the Ocean Cove Pavilion for 6 nights, the service is bad, the food is bad, only 2 people who gave us excellent service and attention, however, the staff is poorly trained, really I will never recommend this hotel to anyone, the hotel has a nice beach and the cove is beautiful, there is no furniture outside the room, there is no shower outside the room so you can wash off the sand from the beach cove, we stayed at another hotel in Bay Grace on the same trip and the food was amazing and we never met the real Manager, in Amanyara they have new managers from the Corporate offices fromThe Aman and I hope they change the furniture, FOOD and SERVICES . If you go to Provinciales, there are many better options.

If the experience planning my trip is any reflection of the trip to come, I am already so impressed! I booked the wrong spa appt not once, not twice but actually three times and the Spa team was so incredibly patient and accommodating. I travel a lot and you can just tell when it’s going to be great! I am so excited for this trip of peace, restoration and healing! More to come!

Unfortunately not the review I want to be leaving, but I feel it is necessary after our visit in May 2021. Amanyara was the 4th Aman I’ve stayed at and by far the worst. To be clear, the others were impeccable! Service left much to be desired from the very beginning - we made multiple simple requests to the front desk (for hangers, a bandaid) and literally not one of them happened. Almost every single meal we had was painful in some way, from terribly slow and incompetent service to bringing out the entirely wrong meal. The waiters at the beach had to be chased down just to get water, and many of them were rude. I understand that they had staffing issues with COVID, but the poor service we received really cannot be excused given the exorbitant cost. It’s pretty clear that to get good service you have to be important in some way (an NBA player was there at the same time and the staff bent over backwards constantly for him, while neglecting everyone else.) We are really not difficult to please, but unfortunately we will not be back!!

Short version: unmatchable location and beach; friendly service; great facilities; attention to detail Pros - responsive service (shout-out to Sade, Yessica, Ervin, and kayak instructor among others), treated our 4-year old daughter like a celebrity, beach, private pavilions, great facilities Cons - few service shortcomings, food was good but not great Pre-arrival: booked online directly through the Amanyara website, but will note that it was hard to get a hold of their reservations team via phone or email. I was given some inaccurate information by the Aman reservations number about the location of the pavilions and when asking for quotes over email, took over 24 hours to hear back from them, which led to some of the pavilion types being booked up. However, once I booked, I was able to communicate my requests to the Amanyara team via email and they were more responsive. Arrival: I had arranged a private transfer with car seat, which was a Mercedes-Benz GLS-450 (they had a whole fleet...no range rovers). Vehicle was ready on arrival. Friendly driver offered us cold towelettes and chilled drinks (water, sparkling water, etc.). I mentioned our daughter gets motion sickness and he drove extremely carefully. The road was windy and unpaved for more than half of the 25-minute drive but not nearly as bad as I expected. Upon arriving at the hotel, were greeted at arrival area by team of smiling staff with welcome drinks. bags were whisked away to our room. Sade from the staff gave us a brief tour of the property and of our room. She immediately hit it off with our four year old, who became her biggest fan. Check-in was done in room. Room: We were upgraded to an alcove pavilion, which was located on a lagoon/pond and has a glassed-in sunroom/alcove, thus more inside space than other pavilions. We had the chance to look at a pool pavilion but unless you're planning on swimming in your room most of the time, did not feel it was necessary given proximity of beach and infinity pool. Pavilion was very private--you walked down a long path and down some stairs to the pavilion. There was an outdoor patio with dining table. Our pavilion was walking distance to the main area and a slightly longer walk to beach but some pavilions were definitely a lot farther. We called for the golf cart, especially during night time. Service: they pampered us. Sade at reception was really a standout--went above and beyond. Daughter would ask if Ms. Sade was around every day and wanted to ride shuttle with ms. Sade. She tried to find a Minnie Mouse for my MM obssessed daughter and upon check-out, came by with TWO surprise gift bags of toys. Whenever we had a request, it was met...for example, asked for microwave in room, got it. Asked for room closer to main facilities, got it. Internet was slow in room--they called IT and fixed it. Mentioned dietary restrictions, they were addressed. Most importantly, they made our daughter feel like royalty. They gave her a gift bag on a

Nicest hotel in the Carribean. Have been going here for over 10 years. Our favorite hotel in the Carribean. The service is very attentive and amazing. Much improved from our last visit in April 2022. Nolan our butler was a superstar and very attentive. Amazing new improved menus and choices at the restaurants. Surprised my wife and I one morning with a private breakfast on cliff edge overlooking the ocean. One of the nicest beaches anywhere in the world and we travel a lot. Beautiful Pavilions - rooms- all glass overlooking the amazing turquoise waters. The massages at spa were amazing with therapists from Asia. New managers are very attentive. Upgraded the TVs with apple tv in every room. Tennis pros are also great. Recommend highly as the best resort in the Carribean. Can’t wait to come back soon.

Super laid back beautiful place with great service, food and drinks, transportation to nearby places provided, with cool drivers that played fun music for us. A great time!!! Rooms were spacious and clean with great views.

On the way home from our stay my wife and I discussed how we would rate our experience. We decided that of ALL the Caribbean resorts we’d visited (many), Amanyara ranked FIRST in all categories: Beach Room Food Tennis courts Service We love tennis and the well-maintained HarTru courts, some of which were well protected from the breeze, were fabulous. The only inconvenience related to gratuities. Are we supposed to give a tip for every ride to our room, every gesture of service, every time someone brings us tennis balls? That’s work; not relaxation. I wish they either prohibited tipping or collected a percentage of all charges or something so we didn’t have to worry about it. Bottom line: Can’t wait to return.